Refund and Returns Policy
Source Code Fashions LLC aims to maintain clear and reasonable return and refund procedures. This policy explains the conditions under which returns, refunds, and exchanges may be reviewed and processed.
Return Request Timeframe
Return requests must be submitted within 30 days of the delivery date. Requests received outside this timeframe may not be eligible for review.
Return Eligibility Conditions
Items submitted for return must meet the following conditions:
- Items must be unused, unworn, and unwashed
- Items must be returned in their original condition
- Original tags and packaging must be included
- Items must not show signs of wear, damage, or alteration
Returns that do not meet these conditions may not be approved.
Items Not Eligible for Return
The following items are not eligible for return or refund:
- Items marked as final sale
- Sale or clearance items, unless the item is defective or incorrect
- Gift cards
- Items damaged due to improper use, handling, or care
How to Request a Return
Customers must contact us before sending any items back. Return requests should be submitted by email or phone using the contact information listed below and must include:
- Order number
- Item(s) requested for return
- Reason for the request
Returns sent without prior authorization may not be accepted.
Return Shipping Responsibility
Customers are responsible for return shipping costs unless the return is the result of an incorrect or defective item. We recommend using a trackable shipping method. We are not responsible for items lost or damaged during return transit.
Return Inspection and Refund Processing
All returned items are subject to inspection upon receipt. If a return is approved, refunds are issued to the original payment method used at checkout.
Refunds are typically processed within 5 to 7 business days after inspection is completed. Processing times may vary depending on the payment provider.
Original shipping charges are non-refundable unless the return is due to an error on our part.
Exchanges
Exchange requests for a different size or color are subject to product availability and approval. Exchanges are not guaranteed. Additional shipping charges may apply.
Defective or Incorrect Items
If an order arrives defective, damaged, or incorrect, customers must notify us within 7 days of delivery. We will review the issue and determine the appropriate resolution, which may include a replacement or refund, depending on the circumstances.
Refund Delays
If a refund has been approved but not yet received, customers should first contact their bank or card provider, as processing times vary. If further assistance is needed, customers may contact us directly.
Contact Information
For questions related to returns or refunds, customers may contact us using the information below.
Source Code Fashions LLC
331 Broadway
Bethlehem, PA 18015
United States
Email: support@sourcecodefashions.com
Phone: +1 484-554-7819
Customer inquiries are typically responded to within 24 to 48 business hours.